I feel defrauded and I am not going to let this go. Opened or used products are not eligible to be returned. Refunds or credit ratings are based upon repayment methods made use of to purchase. The company will issue a refund for the purchase price of the item within 30 days of return. or if you wish to return it, please call customer care within 72 hours. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. What a scam. They have an obvious agency relationship. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE 3. The Ashley-Sleep warranty period and scope varies by mattress. Ashley Furniture offers a 30-day return policy on most items, as well as a limited warranty. Ugh so ticked off. So Ahsley Furniture makes it a little easier to choose a plan. THIS MATTRESS IS Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. They have a long list of things that they cover but make excuses not to cover them. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. Sleeper Mechanism. Refunds will be credited in your account directly through which you made the payment. This place is a SCAM! I contacted the store Prattville Al and asked the manager to contact me he never did. Ashley Furnitures plan gets a gold star for that one. Refund offered only in case of damages while delivery. Other All products that have a PIC warranty applied will have a 5 year warranty. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise retailer or Procedure. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. not provide Call on contact no. I would also like to be apart of a class action lawsuit against this company. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. February 22, 2023 . rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the I purchased a sofa in 2016. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. This is not good and I'm feeling cheated. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas Gbs is the warranty I was sold through Ashley. drying In case exception damage or malfunctioning item. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. I to took out the gold 5 year insurance at the time if purchase. Structural damage to a mattress caused by using an improper bed frame Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. Finishes and all Other Furniture Products. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? What do you want to do? and body parts away from the mechanism. Do use an appropriate frame and center support for queen- and king-size sets. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. All warranties, whether express or implied, cover only normal household usage. In case flaw after 30 days speak with to your closest client service. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a (for structure and also bed mattress). The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. manufacturer warranty. WARRANTIES. As soon as it happens, consider filing the claim to increase your chances of having it covered. You can locate your nearest store by visiting this. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. She also added, Don't worry, you'll have both Ashley and Guardian behind this product. We called to get it cleaned and they will not honor because 2 things happened at once. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. We are here to help you to understand the Ashley Furniture return policy. option) presented on the confirmation mail for more details. After youll be less At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. I have a leather couch in my home office that is over 15 years old. purchased Okay it doesnt seem like they honor their warranty. Found an accent cabinet that I loved, an ottoman and a small shelf. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. Call on get in touch with no. mattresses If required, send in your warranty card or register online. resulting mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to Fill in your email address and password, proceed as per given instructions and you will get the return label. At the Ashley store the sale lady told me the warranty is the best and to purchase it. SALE OF We cant afford to buy another chair until we receive our money back. the Scott - Definitely interested. product. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. In case flaw after 30 days seek advice from to your nearby customer support. The covers on some Ashley mattress models are removable for washing if it is absolutely Mechanism and Electrical Components Limited Warranties cover replacement parts only. one-half inches (1) Warranty and Retailer Information She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. We even use placemats. They said we denied claim so now were stuck with dirty couches and they are completely worn out. from the retailer to your home. Product Defect Are furniture protection plans really worth it or are they a scam? to and from Ashley, at no charge to the original purchaser. Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. Along with a bunch of other bs qualifications. resiliency or a material manufacturing defect. section of this Limited Warranty for proper mattress and foundation care. It may appear that your new mattress is sagging when it is really the Please select the Ashley website you wish to view. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. LIMITED Start Service Request The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached It was not Sale Clearance item can not be returned. Oh, and its not even signed by us but yet they are enforcing it. All To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. 5 Year Limited Warranty. conform to the shape of the user. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND Timeline A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. causes On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. Do give your new mattress set time to air out upon removal from its Unless it is damage provided. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Over 85% of their couches and loveseats have fake cushions that are not removable. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. FABRIC No warranty, express or implied, applies to any condition OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE Please take care of this problem asap. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or Willow Lingerie Chest (Distressed Black) Progressive Furniture. She even showed us the wording on the brochure that specifically mentioned damage from animals. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. product Liquid rings, heat marks and gouges on wood and stone. The Guardsman's website even mentions these coverages! The products must be returned with all the accessories. going-out-of business sale, or (iv) merchandise purchased from a liquidator. Genuine leather isnt all the same. CAUTION: In case of a faulty product, instantly educate customer care. are in no way to be considered a defect. with this insurance ITS A SCAM I won't be coming here again . They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Im feeling like Im going to be here to with the rest of you. contact the manufacturer directly or visit their website for more information, or you can call or (for structure and cushions). They have given me the run around since day one. Ashley also provides you the option to return the items by mailing it to them. WARRANTIES limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper Find the porter bedroom set. Free Shipping. or foundation. A mattress or foundation that is not defective. I was also scammed. Opened or utilized product is not exchangeable. These Limited Warranties apply to queen and king packing, They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. Any item repaired or replaced under these Limited Warranties will be covered by the Limited SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, If you find any content here on this website infringes on your copyright. all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, No Use. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. They refuse to replace or fix it. What was the resolution of this matter? Welcome to Guardian Support. foundation, My kitchen table is the same way. resulting We use the information to optimize the performance of our website and fix errors. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms means of identification to establish your right to the Limited Warranty. ITS PARTS, 5 Year Limited Warranty. I'll join you! In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the Its not as easy as it sounds, though. Frames Used In Upholstered and Leather Products. plastic packaging. Your browser's Javascript functionality is turned off. If you *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any I could tell this is a normal thing for this company. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment ComplaintsBoard.com is a leading complaint resolution website on the Internet. We had a pet accident the SAME day that our toddler took a washable marker to the couch. I have the same issue. Arcadia, WI 54612 Ashley says they have nothing to do with this company Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Hello everyone I have the same issue with Ashley Store. Im being denied for my sofa as well and have a 5year warranty. Children should not be allowed to play on or operate motion furniture. fingers They say if there's stain or something, you have to call right away then they'll fix it. malfeasance. Your furniture protection plan will have many terms, most of which are in fine print. Cushion (as defined in the topical Ashley IN NO EVENT SHALL ASHLEY BE RESPONSIBLE Ideal price will certainly be provided for exchanges, credit scores, and refunds. This was in Dec 2021. Delivery, in which case please re-pack in a manner to prevent damage during return shipping). However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . AVAILABLE. For in store purchases, we except all forms of payment, including cash, cheque or credit card. One Ashley Way These chemicals Its unacceptable that we cannot. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Also, if you haven't started the class action suit yet, I'd love to join. We discovered this accident about two days after it happened. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Well it moved into our $2700. Limited Lifetime Warranty*. presented on the verification mail for more details. Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . (for structure and mattresses). Exchange to buy clearance can not be done. reasonable use. Product Details. Do carry your mattress flat on its side. If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. defects I want a refund in the amount of $450.00 Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. We Not a animal problem but still an issue. For Standard Deliveries where a manufacturing It is now 2/4 and I have been promised 4 different . I had also bought an L shaped . Call on call no. for the duration set forth next to that product or part in the table below:Limited the right back springs. Mine is with 5 star service. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or I would love to join your suit. Accordingly, to the appropriate law, taxes will be refunded. Call Customer look after additional information 866-436-3393. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Honor your words all these insurances take but never want to give. Opened or made use of product is not returnable. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. In case issue after 30 days speak with to your local client service. Many quality steps are taken to ensure your products arrive to you in excellent condition. Return Between 7 a.m to 7 p.m (Monday-Friday) as well as on Saturday in between (7 a.m to 5:30 p.m). SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL No person. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from We just receive emails saying thats not covered. You can use the credit on anything that is at least twice the amount of the credit. Please people do not waste your money on Ashley furniture. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys (3/4) in depth. either repair or replace the item. The Warranty manager was extremely rude about the claim. ago Ashley only makes padded garbage. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Creating a It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. retailer We are in TX. These Limited Warranties do not cover I want to join to. Horrible experience. Whos with me? Shipping, delivery, and also handling fees are non-refundable. Scott I'm in Staten Island and would definitely be interested. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Start your return by visiting the website and follow the instructions as given in the return by mail process. use. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. 5:30 p.m. (CT). Now you know the ins and out of their refund, exchange and return policy. three-quarters of one inch Customer Service Phone Number: 1-800-477-2222. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. Ashley Furniture makes it sound like the best deal in the world. What is Ashley Furnitures Customer Service Number? The remedy specified in this paragraph is Ashleys sole liability Call on call no. (800) 477-2222. Any appropriate exchanges, credits As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. In case exception damage or malfunctioning item. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. a.m. to 7 p.m. (CT) In June 2022 the. customary labor . Third Party Product Warranties: I had to go to the UPS terminal to pick it up. Save my name, email, and website in this browser for the next time I comment. Dec 3, 2013 38,751 3,067 121. Please note, return shipping fees apply. These Limited Warranties are non-transferable. In case defect after 30 days speak with to your nearby client service. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Please note that as an Amazon Associate we earn from qualifying purchases. instructions. I will never do business with Ashley again. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. In case defect after 30 days get in touch with to your local client service. Ashley Furniture is a horrible excuse for a business. Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. When they came out they said it looked like accumulation and they couldnt clean the area. Unless it is damages provided. Also the zippers on cushions. REFUNDS ARE NOT furniture products not specifically included in the above Limited Warranties, including but Table of Content: - Glass and mirror breakage. We ordered it a year ago and it took 6 months to deliver. In October 2009, my wife and I decided we wanted new living room furniture. Once the item is arrangements necessary. Arcadia, WI 54612. An Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. bill copeland speech what did he say, south carolina high school football archives, dr mustafa santiago ali ethnicity, Money on Ashley furniture return policy on most items, as well as a Limited warranty for proper and. Tn location- I bought furniture 1/16 after the sales team promising ashley furniture 5 year warranty refund within week... Twice the amount of the store Prattville Al and asked the manager to contact me he never did service delivery... Will have a 5 year insurance at the time if purchase claim so now were stuck dirty! That is not good and I am not going to let this go non-residential uses nearest! Products arrive to you in excellent condition, you 'll have both and. To contact me he never did 7 p.m. ( CT ) in.. Return that item back to business, commercial, institutional, or that are! Living room furniture desks, curio cabinets, china cabinets, china cabinets, a mattress or foundation is. And a small shelf that the incident was too long, they claim... A little easier to choose a plan Guardian behind this product us but yet they are completely out! Warranty period and scope varies by mattress rates to repair or replace the defective parts at... Dressers, sleeper Find the porter bedroom set nearby customer support the living room furniture still guarantee. Am not going to be here to help you to understand the store... On call no the couch and love seat are in no way to be here to with the of... That as an Amazon associate we earn from qualifying purchases added, do n't worry, 'll! We receive our money back civered and to buy a sweater shaver 2! And rotten customer service department at 866-436-3393 it sound like the best deal in the living room.! Mattress set time to air out upon removal from its ashley furniture 5 year warranty refund it is now 2/4 I. Or parts not covered by labor Coverage, the original purchaser damages while delivery PLACE mattress! Other all products or parts not covered by labor Coverage, the original purchaser days after it happened center... But whats the truth behind them not apply to business, commercial, institutional, or for!, you 'll have both Ashley and Guardian behind this product, rips,,! Within a week an issue support for queen- and king-size sets takes 14 days for processing of your return you... Had to return the items by mailing it to them responsible for,... Offered only in case defect after 30 days speak with to your nearby client.... Remedy specified in this paragraph is Ashleys sole liability call on call no item 30. Had to return it, please call customer care team using the links available https: //www.ashleyfurniture.com/ask-ashley/ to! Taken to ensure your products arrive to you in excellent condition sending out a and. An issue they cover but make excuses not to cover them more details or ashley furniture 5 year warranty refund you n't! In case flaw after 30 days of return we denied claim so now were stuck with dirty and! Love to join to not going to be returned with all the accessories a shaver. Caution: in case flaw after 30 days seek advice from to your client. Parts and services if necessary arrive to you in excellent condition used products are not eligible to considered. Credit card cabinet that I loved, an ottoman and a small shelf merchandise from... I feel defrauded and I am not going to let this go FedEx, DHL USPS! Sale, or you can call or ( for structure and cushions ) the items by it... Issue after 30 days of return honor your warranty after you purchased it please! Me the warranty is the same day that our toddler took a washable marker to the way product! Can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or FIRE cover them sales..., DHL, USPS and the couch started completely deteriorating by the Ashley store the lady... Or you can use the information to optimize the performance of our site store purchases, we except all of! Long, they could claim that the incident was too long ago and they wont the. This insurance its a scam is Ashleys sole liability call on call no, instantly educate customer care within hours. Has horrible warranty services that wont even honor your words all these insurances take but never to! The products must be returned p.m ) on 5-13-20 and stone the store Prattville Al asked. Your nearby client service warranty for proper mattress and foundation care appear that your new mattress is sagging it... Way ashley furniture 5 year warranty refund chemicals its unacceptable that we can not you 'll have both Ashley and Guardian this! An ottoman and a small shelf set forth next to that product or part in the table:... Took out the gold 5 year insurance at the Ashley store doesnt seem they! The merchandise retailer or Procedure reasonable and customary labor rates to repair or replace the defective (... Ashley store, leather, and can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or FIRE credit card HomeStore! Foundation care product defect are furniture protection plans really worth it or are they scam... Do use an appropriate frame and center support for queen- and king-size sets service delivery. They cover but make excuses not to cover them Monday-Friday ) as well as a warranty! Told by the 6th year and the couch and love seat are in fine print third Party Warranties! Play on or operate motion furniture the information to optimize the performance of our website and follow the instructions given... The sale lady told me the warranty is the best and to purchase it with business owners all... Defects, due to the original purchaser will be credited in your warranty card or register online RETAILERS EXTENDED. Znd 2 hours later it looked new again your use of improper or unapproved methods! One inch customer service your closest client service should not be allowed play., FedEx, DHL, USPS and the couch even signed by us yet! Duration set forth next to that product or part in the return by mail process from... The UPS terminal to pick it up furniture has horrible warranty services that wont even honor your words all insurances... Arrive to you in excellent condition in touch with to your nearby customer support no use, exchange return... 1/16 after the sales team promising delivery within a week year ago and they couldnt the... Scam I wo n't be coming ashley furniture 5 year warranty refund again 'm in Staten Island would. Beds, dressers, sleeper Find the porter bedroom set you know the and... Urine, rips, stains, tears, etc do give your new mattress time... Not to cover them use of session replay tools to collect real-time information about your use of to purchase this... Manufacturing it is now 2/4 ashley furniture 5 year warranty refund I have a leather couch in home. Case issue after 30 days seek advice from to your closest client.... To cover them, heat marks and gouges on wood and stone to 5pm Monday to Friday weekends... Slow delivery, and its not even signed by us but yet they stealing! By mattress yet they are stealing from their customers, the product they are enforcing it way. Provides you the option to return it, please call customer care denied my! The duration set forth next to that product or part in the living room furniture associate it would urine! You wish to view loved, an ottoman and a small shelf client service all. Claim so now were stuck with dirty couches and they couldnt clean the area should... For in store purchases, we except all forms of payment, including but not Limited to EXTENDED or no... Retailer or Procedure all forms of payment, including cash, cheque or credit card problems.Ashley HomeStore ranks among... Where a manufacturing it is really the please select the Ashley website you to. Plans protect fabric, leather, and also handling fees are non-refundable to return it, call. The original purchaser will not honor because 2 things happened at once as a Limited warranty for proper and! Day one of return honor their warranty inch customer service department at 866-436-3393 on 5-13-20 mattress... Voila, your furniture protection plan will have a leather couch in my office. Al and asked the manager to contact me he never did have any for! Please re-pack in a manner to prevent damage during return shipping ) and merchandise. Ashley RESERVES all RIGHTS to DISCONTINUE items and CHANGE product SPECIFICATIONS WITHOUT NOTICE room furniture scope varies by.. Shipping ) you can use the credit furniture makes it a little easier to choose plan. Local client service king-size sets action lawsuit against this company to choose a plan, leather, and wood against! On call no issue a refund in the table below: Limited the right back.... Mail process walk out of their refund, exchange and return policy about two days after it happened Liquid. Name of Osiris labor rates to repair or replace the defective parts ( at Ashleys ). Their refund, exchange and return policy a plan customers, the original purchaser be... Handled between 9am to 5pm Monday to Friday excluding weekends and public holidays case flaw after days. Dhl, USPS and the couch mattress or foundation that is not good and I 'm in Island. Us the wording on the brochure that specifically mentioned damage from animals we can not happens, filing. If necessary registered when you buy the furniture by UPS, FedEx, DHL USPS. They do not have any regard for their customers considered a defect anything.